Welcome to our FAQ: We have tried to answer the most common and frequently asked questions from our customers.
Shipments and deliveries
Everything you need to know about the delivery or collection services of our products.
You ship everywhere in Italy?
No, in some areas we do not ship because delivery times are too long and could compromise the quality of fresh products.
How much does shipping to Italy cost?
The shipping cost is €8.90. From €79.90 shipping is free.
How long will it take to elaborate my order?
On average, orders are processed within 24/36 hours of their receipt. In particular periods of the year (holidays, etc.) or in particular conditions (presence of numerous orders due to promotions, discounts or other, etc.) times could be longer.
When are shipments made?
Shipments are made exclusively on Monday, Tuesday and Wednesday: orders received after 11.59pm on Tuesday are automatically scheduled for the following week.
How long does delivery take?
Shipments are all express with delivery within 24 hours for Northern/Central Italy, 36 hours for the South and 48 hours for the Islands or particularly disadvantaged areas.
Shipped cash on delivery?
No, for the moment we do not carry out this type of shipping.
Can I track the shipment?
Yes, the courier in charge will send you the information necessary to do so via email and/or text message.
Do the products travel at a controlled temperature?
No, the products are designed to be shipped at room temperature, properly packaged and packaged.
Can I collect the products on site?
Of course, just choose the collect option during check-out. You will be contacted by us to decide the date and time, also depending on your needs.
The company
Who we are and what we do.
What is Angel Food?
Angel Food is a food company that focuses exclusively on creating and offering "gluten-free" products and services.
Where are you?
Angel Food is in Italy, precisely in Delebio, a town in the province of Sondrio, in Lombard, in the north of Italy, very close to Switzerland border.
What are the opening hours of Angel Food?
We are open from 10.30am to 8pm, Monday to Saturday. ATTENTION! The Laboratory is not open to the public!
Do you have a shop?
No, our laboratory is production only: we do not have products on display and it is not possible to purchase directly, but only to collect - by appointment - the products ordered previously.
ATTENTION!! The Laboratory is not open to the public!
The products
The most frequently asked questions about our products.
What is special about your products?
Well, in reality they are "simply" good!! And we don't say it, our customers say it with their reviews!
Furthermore, unlike others, we:
- We do not use deglutinated wheat starch, anywhere;
- We use our unpublished and original recipes, based on our Angel Mix , and developed by us, starting from scratch from flours, fibres, proteins and starches.
- We prepare your products only to order, we don't give you things made weeks or months in advance!
- We do not use colourants, sweeteners, emulsifiers or preservatives;
- All products are handmade by people who like doing this job (and this is no small thing, even if it may seem like an insignificant detail. But you can really feel the difference!).
- Many of the raw materials we use (sugars and flours first and foremost) come from organic crops\productions.
- We have always been committed - not only now that it has finally become a global trend - to pollute as little as possible, in all ways: by not wasting water, choosing certified suppliers, preferring compostable, biodegradable or at least recyclable packaging. But also using non-polluting cleaning products, limiting the use of cling film, etc., etc.
Do you also make gluten-free products?
We ONLY and EXCLUSIVELY produce gluten-free products, without gluten-free wheat and almost all (with only one/two exceptions) lactose-free! We don't do anything else (also because we only have gluten-free ingredients in our warehouses).
What does "Made to order" mean?
It means that the products you have received have been prepared especially for you and only after you have placed your order, not before! Forget about products full of preservatives waiting weeks or months on a shelf in some warehouse gathering dust, waiting for someone to buy them!
What does "artisanal products" mean?
It means that the use of machinery is limited to the minimum necessary and most of the processing is done by hand. For example, the pastry and croissant dough are rolled out by hand, again with a rolling pin (yes, really!), and the croissants are cut out, filled and rolled by hand. One by one. Furthermore, we do not use colorants or preservatives and all our products are prepared without ready-made mixes or semi-finished products, but with original, unpublished recipes developed by us with commitment and many (MANY!!) tests.
Why do you have a limited product offering?
Because we have decided to offer the maximum freshness possible: we have no stock in stock, each product shipped was made specifically for the person who ordered it. This forces us to limit the breadth of the offer which would otherwise become unmanageable and with very long waiting times!
But we try to "change the menu" as often as we can, both because this way customers know they can always expect something new, but also because this way we have fun developing new recipes and improving existing ones!
Can the products received be returned?
No, as these are perishable food products. But in the unfortunate event something went wrong and you are not satisfied with what you received, contact us and we will do everything to try to resolve the situation, understand what the problem was and offer you a solution.